Customer Service
Questions about your application, our services, or anything else? Reach us by email or WhatsApp message and we'll get back to you quickly.
How to reach us
We support two channels: email and WhatsApp text messages.
Email Support
ram@gurammor.comResponse within 24–48 hours
Best for detailed queries, document-related questions, case updates, billing matters, and anything that needs a written record.
Email UsWhatsApp Messages
+1 (647) 847-6999Response within 24 hours
Best for quick questions, appointment follow-ups, and short updates. Text messages only — voice and video calls are not answered.
Message on WhatsAppPlease note — what we don't support
To make sure every query is tracked and answered, support is provided in writing only.
Direct phone calls
We do not take support queries over direct phone calls. Please email us or send a WhatsApp message instead.
WhatsApp voice / video calls
Calls placed on WhatsApp are not answered. Send your question as a WhatsApp text message and we'll reply within 24 hours.
SMS / text messages
We do not monitor the SMS channel. Messages sent by SMS will not be received — use WhatsApp or email.
In short: WhatsApp text messages and email are the only supported channels. Direct phone calls and WhatsApp calls are not answered, and SMS messages are not received.
What happens after you reach out
Reach Out
Send us an email or a WhatsApp message with your question and your details.
We Acknowledge
Your query is logged and routed to the right team member for your case or topic.
We Respond
You'll hear back within 24 hours on WhatsApp, or 24–48 hours by email.
Follow-Up
If anything is unresolved, reply on the same thread so the full history stays in one place.
Get help faster
A few details in your first message help us resolve your query in a single reply.
- Include your full name and the email or phone number you registered with.
- Mention your case or application reference (if you have one).
- Describe your question clearly in one message — it helps us resolve it in a single reply.
- Attach relevant documents or screenshots to emails where applicable.
- Avoid sending the same query on both channels at once — it can slow the response down.
Looking for something else?
- Frequently Asked Questions — common questions, answered instantly.
- Book a Free Consultation — talk to an advisor about your journey.
- Refund Policy — eligibility and the refund process.
- Code of Conduct — the standards we hold ourselves to.